Frequently Asked Questions
How long do I keep access to a self-paced course?
You receive at least 12 months of access, including all updates released during that period.
What is a live cohort?
A structured schedule with weekly live workshops, small-group feedback, and accountability check-ins. Replays are available within 24 hours.
Do you offer refunds?
Yes. For self-paced courses, request within 7 days if under 20% completed. For cohorts, request before the second live session. See full details in our Terms.
Is there a certificate of completion?
Yes. You can download a personalized certificate upon completing all required modules.
How much time should I budget each week?
Most learners spend 2–4 hours weekly. Cohorts include one 60–90 minute live call.
Do you provide accessibility accommodations?
Yes. We support captions, transcripts, adjustable playback, and alternative assignments when needed. Contact us via Contact.
Can my team enroll together?
We offer group seats and custom office hours for teams. Please reach out on the contact page for a tailored plan.
What tools do I need?
Any modern browser and a writing app. Optional: a notes tool and a simple spreadsheet for research.
How do favorites work?
Click “Favorite” in the catalog. Your selection is saved to your device. Visit Fallows to manage them.